Overview

Monique reviews refund questions based on the stage of the service, the work already completed, and the original scope of representation.

Her goal is to provide a fair and consistent review process with clear explanations.

Section 02

Conditions

Important conditions may include:

The stage of the service
The amount of work completed
Whether filing support has started
Whether documents or strategy have already been reviewed

Section 03

Eligibility

A refund request may depend on:

Timing
Scope of work
Service stage
Contract terms

Section 04

Stages

Different stages may include:

Initial consultation
Legal assessment
Document review
Filing support
Ongoing representation

Section 05

Limitations

Government decisions, delays, or refusals do not create automatic refund rights.

Section 06

Fairness

Refund reviews are handled with:

Consistency
Fairness
Respect for the agreed scope
Respect for work already completed

Section 07

Process

Clients can raise refund questions through direct communication with Monique's practice.

Section 08

Review

A refund review may look at:

The original agreement
The stage of the matter
Work already completed
Any remaining services

Section 09

Timelines

Clients should raise refund questions as early as possible.

Monique aims to review these requests within a reasonable timeframe.

Section 10

Resolution

The goal is a clear, documented answer based on the agreed scope and the stage of the work.

Refund