General principle
Refunds are reviewed according to the real stage of the service.
The main questions are whether time was reserved, whether work was performed, whether a consultation was delivered, whether third-party costs arose, and what applicable law requires in the specific situation.
Section 02
Non-refundable components
Some parts of a service may become non-refundable once they are used or delivered.
This may include time already reserved, consultations already delivered, review already performed, or costs already committed to the matter. The exact result depends on the stage and the facts.
Section 03
Conditional refunds
Some requests can be reviewed on their own facts.
Where work did not begin, time was not consumed, or a payment issue occurred before the service stage truly started, Monique may review whether a full or partial refund is appropriate.
Section 04
Client cancellation terms
Timing matters when a client cancels.
The closer a cancellation is to a reserved slot or active work stage, the more likely it is that time has already been committed and the refund position changes accordingly.
Section 05
No outcome-based refunds
Government decisions do not create automatic refund rights.
Monique can review, prepare, advise, and support a matter, but she cannot control an authority's final decision. For that reason, the result of a visa, residency, or other immigration decision does not automatically generate a refund.
Section 06
External factors and third-party involvement
Some costs or delays may come from outside the practice.
Government fees, third-party translation costs, courier expenses, payment processor issues, and other outside factors may affect what can or cannot be refunded.
Section 07
Payment errors and chargebacks
Payment mistakes should be raised quickly.
If a client believes there was a duplicate payment, transfer mistake, or other billing problem, the issue should be reported promptly so it can be reviewed with the relevant records.
Section 08
Refund processing timeline
Refund review should be handled in an orderly way.
Once a request is received, Monique may need time to confirm the payment, check the service stage, verify whether work was performed, and determine the right response.
Section 09
How to request a refund
A clear request helps Monique review the issue properly.
The request should identify the payment, the service stage involved, the reason for the request, and any supporting proof that may help clarify timing or billing status.
Section 10
Relationship with legal contracts and governing terms
Refund review should be read together with the other service rules.
This page works alongside the payment terms, the general terms, and any written engagement terms that apply to the matter.
Frequently asked questions
Short answers about how Monique Fernandes handles this topic and what clients usually need to know before proceeding.
Usually the fact that a consultation was delivered is highly relevant, because time and professional review have already been used.
No. Government outcomes are outside Monique's direct control.
Yes. That is one of the situations where review may still be appropriate.
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These legal notices explain how Monique Fernandes handles privacy, intake, payment, scope, and service boundaries. Consultation applies that framework to your own immigration matter, documents, timing, and next step.
Monique Fernandes
Brazilian immigration attorney handling client intake, privacy, payment, and service stages with clear boundaries and practical guidance.
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